Terms of Service

Orbiis provides AI operational infrastructure, workflow systems, and related business services for service-based organisations.

Information on this website is provided to explain Orbiis, its approach, its solutions, and how prospective clients may contact us or request further discussion.

Orbiis is the business brand used for its website and operational platform, with its public operating location in Dubai, United Arab Emirates. The legal contracting party for an Agency engagement is identified in the relevant accepted agreement or order document.

The Orbiis operational platform supports travel-business workflows as well as broader AI-enabled service-business operations. The exact functions provided to an Agency depend on its agreement, authorised access, configuration, and features made available.

An Agency is responsible for the information it submits when requesting or using an account and for deciding which staff members should receive access. Users must keep account credentials secure and use only access granted to them.

Agency administrators are responsible for appropriate role assignments, reviewing access when responsibilities change, and promptly notifying Orbiis of suspected unauthorised access or misuse.

You must not access another Agency's data, misrepresent your authority, share protected credentials, or attempt to bypass authentication or tenant boundaries.

The Agency decides which customer, traveller, contact, enquiry, quotation, booking, invoicing, payment-related, and service records it submits or processes through its account, subject to the modules available to that Agency.

The Agency is responsible for the accuracy, lawfulness, notices, and permissions applicable to its customer records and communications. Orbiis does not become the travel agency or the contractual provider of the Agency's travel products merely because the Agency uses the platform.

You may use the website for lawful purposes only and in a manner that does not infringe the rights of, restrict, or inhibit the use of the website by others.

You must not attempt to interfere with the website, access non-public systems, introduce malicious code, scrape the site at abusive scale, or use the website in any way that may damage Orbiis, its users, or its infrastructure.

Submitting an enquiry, booking a Revenue Audit, completing a form, or contacting Orbiis does not by itself create a client relationship, binding engagement, or obligation for Orbiis to provide services.

Any commercial engagement, deployment scope, fees, timelines, responsibilities, and service terms will be governed by the relevant proposal, order form, statement of work, agreement, or other written document accepted between the parties.

We aim to keep website information accurate and current, but the website may contain general descriptions, summaries, illustrations, or examples that are provided for informational purposes only.

Orbiis may update, refine, replace, or withdraw website content, service descriptions, availability, pricing references, or other information at any time without notice.

Website content should not be treated as a binding offer unless expressly stated otherwise in a separate written agreement.

Subject to the applicable account and agreement, Orbiis may support contacts, enquiries, quotations, bookings, invoicing, payment-status records, travel services, administration, workflow automation, and a unified Conversations area.

The Conversations area is designed to bring supported and activated communication channels into an Agency's authorised workspace. Availability and capabilities depend on implementation status, account eligibility, provider permissions, and configuration; not every channel is available to every Agency.

An Agency must review outputs and operational records before relying on them for customer commitments, travel documentation, prices, or other consequential actions.

Unless otherwise stated, the website and its content, including text, design, graphics, branding, layouts, icons, copy, and underlying materials, are owned by Orbiis or used with permission.

You may view the website for personal or internal business evaluation purposes, but you may not copy, reproduce, republish, distribute, modify, or commercially exploit website content without prior written permission from Orbiis.

As between Orbiis and the Agency, the Agency retains its rights in the business information and customer materials that it lawfully submits, subject to rights belonging to individual customers or other third parties.

The Agency grants Orbiis the permissions reasonably necessary to host, process, transmit, and display those materials for authorised service delivery, security, troubleshooting, and other purposes described in the applicable agreements and Privacy Policy.

Orbiis retains its rights in the underlying platform, software, branding, and service materials, without claiming ownership of an Agency's lawful customer records.

The website may reference or link to third-party websites, platforms, tools, or services. Those third parties are not controlled by Orbiis, and their own terms and policies apply.

Orbiis is not responsible for the content, availability, security, or practices of third-party websites or services linked from the site.

Where technically supported, Agencies may connect eligible WhatsApp, Facebook Messenger, Instagram, or other business communication accounts through the configured communications integration area. Each connection is subject to the provider's eligibility, permissions, review status, technical availability, and terms.

The Agency is responsible for using its own authorised business accounts and for the lawfulness of its messages, customer notices, opt-ins or other permissions, message templates, and applicable messaging restrictions.

Orbiis does not guarantee that every channel is active, that provider approval will be granted, that messages will be delivered, or that third-party services will always be available. Meta channels should not be treated as a standalone Orbiis application module.

When you contact Orbiis through the website or connected channels, you agree that we may respond using the contact details you provide.

Communications sent through the website, email, messaging platforms, or other digital channels may not be secure at all times, and you should avoid sending unnecessary sensitive information unless requested through an appropriate process.

Some account configurations may include AI-assisted drafting, guidance, or workflow functionality. The Agency remains responsible for supervising authorised use, reviewing consequential outputs, and maintaining appropriate human approvals where required.

Capabilities may be restricted, experimental, or not enabled for particular accounts. No description in these Terms promises autonomous sending, unrestricted access to customer data, or a specific AI outcome.

Orbiis may restrict or suspend access where reasonably necessary to investigate suspected misuse, protect security, comply with legal requirements, or address a material breach, subject to the applicable agreement and law.

Termination rights, notice requirements, and any obligations following termination are governed by the relevant written commercial terms and applicable law. Website enquiry or browsing alone does not establish a paid engagement.

An Agency seeking access to, export of, or deletion of its business information after an account change or termination should contact Orbiis under the applicable agreement. Available export options, the scope of deletion, and handling of retained records depend on the service, agreement, and applicable obligations.

Orbiis may need to verify authority, coordinate with the Agency, and preserve records where required for law, security, fraud prevention, legitimate recordkeeping, or dispute resolution. These Terms do not promise a self-service export or automatic full-account erasure that is not currently provided.

The website is provided on an “as is” and “as available” basis. While we aim to maintain a high-quality website experience, we do not guarantee that the site will always be uninterrupted, error-free, secure, or available at all times.

Website content is provided for general information and does not constitute legal, financial, technical, or professional advice. You should obtain appropriate advice before relying on information where necessary.

To the fullest extent permitted by applicable law, Orbiis will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of, or inability to use, the website.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

Any subscription, service, activation, messaging, or third-party fee applies only if expressly set out in an accepted agreement or applicable provider terms. Public service descriptions do not create a payment obligation by themselves.

Descriptions of planned features do not mean that billing, rebilling, or provider integrations are already operational or commercially available.

Our handling of personal information is described in our Privacy Policy. Use of cookies and similar technologies is described in our Cookie Policy.

We may update these Terms of Service from time to time to reflect changes in our website, services, operating practices, or legal requirements.

When we update these terms, we will revise the effective date shown on this page. Continued use of the website after changes take effect constitutes acceptance of the updated terms.

These Terms of Service are governed by the laws applicable in the United Arab Emirates, unless a separate written agreement between Orbiis and a client states otherwise.

For questions about these Terms of Service, contact Orbiis at hello@orbiis.io.

Orbiis operates from Dubai, United Arab Emirates.